Customer Lifecycle Analysis in Real Estate-What Companies Are Doing This Right?
Author: Carrie Bey-Little January 27, 2015
The Customer lifecycle in Real Estate is much different than the retail industry. When working with Buyers and Sellers an agent will have a similar lifecycle with the potential of a new lifecycle after the home is purchased or sold. When working with a new buyer the lifecycle is as follows:
- Works with a Real Estate agent to
- Purchase a home
- The agent negotiates the deal for the buyer
- Once a deal is agreed upon the buyer’s agent maintains a relationship with the buyer
- Assists with the inspector, appraiser and attorney depending on the market. (all markets don’t always work with attorneys)
- The Real Estate agent follows up on contingency dates and buyer updates
- Follows up until the home is closed (in many cases the Buyer Lifecycle Analysis ends)
- Good agents…
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